With the Cinagi Virtual Claim submission you are able to schedule a video call at a time most convenient for you with one of our consultants who will then guide you through the process and providing assistance where necessary.
Before you schedule a slot, we will ask you a few personal details and information relating to your claim. This will allow our consultants to do a pre-claim assessment of your claim and provide feedback during your scheduled time.
Please make sure the below document sare uploaded as they will be required to compile the pre-claim assessment :
This needs to show how they have processed and paid the above doctor’s account.
This is also called the ‘claims transaction history report’ which can be downloaded by logging into your medical scheme portal and then clicking on ‘your medical claims’.
Please note that we cannot use the summarised statement that gets automatically e-mailed to you for processing gap cover claims. Please follow the following quick steps to download the correct document required for submitting your gap cover claim:
Step 1: Go to: https://www.discovery.co.za/portal/index.jsp and login using your username and password.
Step 2: On the top menu bar, select “MEDICAL AID”.
Step 3: At the bottom left in the drop down menu, click on “Medical Claims”.
Step 4: Click on the 3rd block that reads “Download a claims document”.
Step 5: Click on the 2nd option on the right that reads “Claims transaction history”.
Step 6: Once selected you can specify the date range in the “Transaction history criteria ” section. This range will need to include the date of when your procedure/treatment occurred.
Step 7: Once you have entered the correct dates, select “Show the results in a printable and downloadable PDF document” and then click Submit.
Your browser will then download a PDF document which you can upload to us in order to process your gap cover claim.
Please provide the banking details of the main policy holder.
By providing the information in this form you agree that Cinagi (Pty) Ltd and its underwriter, Infiniti Insurance Ltd may :
You further agree that:
You also acknowledge that that you have read and agreed to the Cinagi Privacy Statement and the contents thereof.
Before you submit your details, please select a suitable time for one of our consultants to setup a Microsoft Teams Meeting to go though the claiming process with you.
Please click the button below